Shipping Policy

Thank you for shopping with X-fit. This Shipping Policy explains how we process, ship, and deliver your order.

01 Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after we receive your order confirmation and payment has cleared.

• You will receive tracking information via email to check the status of your order.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During high-volume periods (promotions, holidays), processing may take an additional 1–2 business days. We'll notify you of any significant delay.

02 Shipping Times & Rates

Shipping Method	Estimated Delivery	Cost
Standard (EU)	5–14 business days	£0 - £5
Standard (AU)	10–20 business days	£0 - £7
Standard (US + Canada)	10-20 business days	£0 - £7

Delivery times are estimates and begin from the date of shipping, not the date of order. They exclude customs delays for international orders (If your country is excluded please contact us and we can give you a estimated delivery time.

Some items ship from our US warehouse partner for faster delivery; others may ship directly from our international supplier. Where an order contains items from multiple warehouses, you may receive separate packages with separate tracking numbers.

03 Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to update after you receive this email.

04 Shipping Destinations

We currently ship to: Canada, EU, Australia, UK and the United states

If your country isn't listed at checkout, we're not currently able to ship there — check back soon as we're expanding coverage.

05 Customs, Duties & Taxes

For orders shipped outside of the UK, you may be responsible for import duties, taxes, and customs clearance fees levied by your destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

06 Delayed or Lost Packages

If your order hasn't arrived within the estimated delivery window:

1. Check your tracking link for the latest status.
2. Confirm your shipping address was entered correctly.
3. Contact us at Insert support email with your order number, and we'll investigate with the carrier.

X-fit is not liable for delays caused by the carrier, customs, or events outside our control (e.g. weather, strikes), but we'll always work with you to resolve delivery issues.

07 Incorrect Shipping Addresses

Please double-check your shipping address at checkout. X-fit is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at Insert support email — we can only amend the address before the order has shipped.

08 Questions